Privacy Policy

1. About This Notice

This privacy notice describes how we collect and process personal data when an individual (“data subject”) uses our website www.clearfresh.co.uk, in line with the requirements of the General Data Protection Regulation 2016 (“GDPR”) and Data Protection Act 2018 (“DPA”).

2. Contact Us

If you have questions or requests concerning this privacy policy or how we handle your data, please get in touch with us using the following details:

• Email:
  
  he***@cl********.uk
  
  
  
  
  
  
  
  
  
  
  
  
• Address: 423 High Street North, London, England, E12 6TL

Clearfresh Cleaning Services is registered in England and Wales under registration number 12731980.

3. How We Collect Your Data

We collect your personal data when you interact with us or use our services. This includes:

• Browsing and interacting with our website: Technical information such as IP address, browser type, and operating system.
• Making a booking and creating an account: Personal details such as your name, email address, phone number, and property address.
• Making changes in your online account or mobile application: Updated personal information.
• Giving us feedback: Information you provide when you give feedback or contact us.
• Third-party sources: Technical information from advertising platforms and analytics providers, such as Google Analytics.

4. The Data We Collect About You

We collect and record the following types of information:

• Technical Information: IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.
• Registration Information: Name, email address, contact details, and information about your home.
• Service Use Information: Timing, type, frequency, and pattern of service use.
• Transaction Information: Date, time, type, spend, and payment details.
• Communications: Information contained in or relating to any communications that you send to us or through our website.
• Feedback: Information you send to us via surveys and feedback responses.
• Marketing Preferences: Information about your communication preferences.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Such data is anonymous and is not personal data. Our sites are not intended for children, and we do not knowingly collect data relating to children.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: To provide our services to you and manage transactions.
• Legal or Regulatory Obligations: To comply with applicable laws and regulations.
• Legitimate Interests: To manage our business and improve our services. We ensure that your rights do not override our legitimate interests.
• Consent: Where you have given explicit consent for specific purposes.

6. Disclosures of Your Data

We may disclose your personal information to:

• Employees, contractors, and third-party service providers to provide our services.
• Payment processors, such as Stripe, to handle online payments. Stripe’s privacy policy can be viewed here.
• Legal authorities if required by law.
• Third parties in the event of a business transaction such as a merger or sale of assets.

7. International Data Transfers

Information that we collect may be processed outside the EEA. We ensure that this data is processed with the same protections and safeguards as if it was inside the EEA, implementing one of the following safeguards:

• Transferring to countries with adequate protection as deemed by the European Commission.
• Using specific contracts approved by the European Commission.
• For US-based providers, ensuring they are part of the Privacy Shield framework.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. Generally, we will retain your data for six years after our contractual relationship ends.

10. Cookies

Our website uses cookies to enhance your experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

11. Your Rights

Under data protection law, you have the following rights:

• Right to be Informed: Clear information about how we use your data and your rights.
• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request to suspend the processing of your personal data.
• Right to Data Portability: Request to transfer your data to another service provider.
• Right to Object: Object to certain types of processing, such as marketing emails.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at

he***@cl********.uk











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12. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

• Address: 423 High Street North, London, England, E12 6TL
• Phone: +44 02071672322
• Email:
  
  he***@cl********.uk