Terms and Conditions

Clearfresh Cleaning Services Terms and Conditions

1. Introduction

Welcome to the Clearfresh Cleaning Services website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or making a Booking for Services, you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms, please do not use our Website.

If you have any questions relating to these Terms, please contact our support team by email at

he***@cl********.uk











.

2. Definitions

  • “Booking”: A booking for Services made by You on our Website.
  • “Services”: Cleaning services or other home services.
  • “Cleaner”: A cleaner or other home services provider available through our Website.
  • “We/us”: Clearfresh Cleaning Services, a trading name of Eastside Maintenance Ltd, registered in England & Wales (Company No.12731980).
  • “Website”: The website located at www.clearfresh.co.uk or any subsequent URL which may replace it.
  • “You”: A user of this Website.

3. Use of the Website

3.1 Access

You are provided with access to this Website in accordance with these Terms, and any Booking made by you must be placed strictly in accordance with these Terms.

3.2 Registration

  • 3.2.1 By registering as a user of our Website, you warrant that:
    • (a) The personal information you provide when you register as a user and/or make a Booking is true, accurate, current, and complete in all respects.
    • (b) You will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at

      he***@cl********.uk











      .
  • 3.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

3.3 Our Rights

  • (a) We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  • (b) We reserve the right to change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website, you will be deemed to have accepted the amended terms.

4. The Clearfresh Services Platform

4.1 Booking Agency

We act as a booking agency for self-employed Cleaners. Our contract with you is limited to the provision of use of our Website.

4.2 Direct Contract

Your Cleaner is responsible for providing the Services to you, and you have a direct contract between you and the Cleaner concerning the provision of Services. This contract does not include us. You and Cleaners are responsible for any taxes or damage arising as a result of the Services.

4.3 Checks and Guarantees

We review applications, conduct interviews, and undertake other checks of Cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accuracy or completeness of such checks, whether conducted by us or by third parties.

4.4 Risk and Safety

You acknowledge that you use Cleaners at your own risk. You agree to provide a safe working environment for Cleaners and to take appropriate precautions to supervise Cleaners.

4.5 Dispute Resolution

In the event of a dispute relating to the Services, we may agree to act as a mediator to attempt to resolve the dispute on your behalf. If you wish us to act as your mediator, you must promptly notify us of the facts giving rise to the dispute and provide us with any further information and assistance that we may reasonably request. We make no guarantee as to the effectiveness of any mediation, and you remain solely responsible for resolving any disputes with Service Providers, including for any payments made to settle a dispute.

4.6 Liability

We will in no event be liable for damage, including but not limited to: damage caused due to use of corrosive cleaning products, including but not limited to bleach and oven cleaner; damage caused as a result of spillages; damage to items which require specialist care or cleaning products; damage caused to cleaning equipment where written instructions for use were not provided; damage to your property or cleaning equipment that existed prior to the clean; damage that could not reasonably have been foreseen or prevented by us as providers of the website.

5. Booking Services

5.1 Legal Capacity

By placing an order through our Website, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

5.2 Acceptance

All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Cleaner to confirm the Booking (the “Visit Confirmation”). The contracts between us and you and between you and the Cleaner will only be formed when we send you the Visit Confirmation.

5.3 Exclusivity

You agree that you will not seek to book any Services from any Cleaner other than via our Website for the duration of this agreement and in the 3 months after termination of this agreement.

6. Price and Payment

6.1 Pricing

The price of any Services will be as quoted on our Website, except in cases of obvious error.

6.2 Price Changes

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Visit Confirmation email.

6.3 Security

Every effort has been made on this Website to ensure that making a Booking is secure. We cannot be responsible for fraudulent use on our Website of a lost payment card.

6.4 Payment Details

You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.

6.5 Authorization

You authorize us to seek pre-authorization of your payment card. You also authorize us to charge your payment card in full on the day of the scheduled Booking or after the scheduled Booking.

6.6 Late Payment

If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a £10 administration fee and interest each month.

6.7 Promotional Offers

A promotional code, credit, gift card, or voucher may only be used by new customers. Offer can only be redeemed once per household. Offer can only be redeemed once per customer. Offer can only be redeemed against home cleaning services (no add-on services), unless otherwise stated. Offer can only be redeemed against regular weekly or fortnightly cleans. Offers relating to a “First Clean” can be redeemed for a maximum of 3 hours. Other terms and conditions apply. Please contact

he***@cl********.uk











for further details.

6.8 Referral Scheme

Clearfresh operates a referral scheme that is open to selected users and is accessible from your account. You can share your referral code or link with people you know, who do not live at the same address as you and who you think would benefit from the Clearfresh service. If a new user uses your referral code, you and your referred user may be eligible for referral benefits. Referral codes and links must only be used for personal, non-commercial purposes. For example, you may share your referral code or link on your personal social media accounts, but you agree that you will not share them on websites where you are not the account owner, including (but not limited to) Facebook business accounts or groups, Wikipedia, Google Reviews, coupon websites, and nor will you promote your referral code or link via advertising platforms including (but not limited to) Google Ads and Bing. We reserve the right to withdraw and deactivate your referral code, link, and referral benefits at any time and will not be responsible for any losses you suffer if we withdraw and deactivate your referral code, link, or referral benefits.

6.9 Clearfresh Promotional Offers

Clearfresh may at its sole discretion offer its own discounts and promotional offers (“Clearfresh promotional offers”) to potential and existing customers to promote Clearfresh’s business as an agent. These offers will not reduce the consideration received by the Cleaner and may therefore entail Clearfresh subsidizing the consideration due to the Cleaner in some circumstances. The customer acknowledges that any consideration paid by the customer as part of a Clearfresh promotional offer up to the amount of consideration that would otherwise be due to the Cleaner at the agreed standard rates is wholly consideration due to the Cleaner.

7. Booking Cancellation by Us

7.1 Termination

If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.

7.2 Cancellation

We reserve the right to cancel any Booking without notice or cause.

8. Booking Cancellation by You

8.1 Free Cancellation

You may cancel or reschedule a Booking until 18:00 the day before the Booking for free.

8.2 Late Cancellation

For cancellations after 18:00 the day before the Booking, or if your Cleaner arrives for the clean and is unable to gain entry or start the clean, you will be charged the full price of the Booking.

9. Insurance

9.1 Public Liability Insurance

We have a £2m public liability insurance policy underwritten by a leading insurer. There are excesses of at least £250, depending on the specific type of claim, which will be at your cost.

9. Insurance

9.1 Public Liability Insurance

We have a £2m public liability insurance policy underwritten by a leading insurer. There are excesses of at least £250, depending on the specific type of claim, which will be at your cost.

9.2 Coverage

This policy is only able to cover extreme circumstances, for example, serious injury to the Cleaner.

10. Third-Party Links

Links to third-party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.

11. Privacy

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

12. Liability

12.1 Limitation of Liability

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous six months.

12.2 Exclusions

This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

12.3 Indirect Losses

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

12.4 Security

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

13. Events Outside Our Control

13.1 Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

13.2 Force Majeure Events

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lockouts or other industrial action; civil commotion; riot; invasion; terrorist attack or threat of terrorist attack; war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; acts, decrees, legislation, regulations or restrictions of any government.

13.3 Suspension of Performance

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

14. General

14.1 Intellectual Property and Right to Use

14.1.1 Ownership

Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.

14.1.2 Reproduction

No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

14.1.3 Personal Use

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

14.1.4 Prohibitions

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

14.1.5 User-Generated Content

If you publish any content on our Website, such as reviews, comments, ratings, profiles, or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free license to copy, alter, adapt or display such Content on our Website.

14.2 Compliance with Laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and any transactions conducted on or through the Website.

14.3 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.4 Notices

All notices given by you to us must be given to Clearfresh Cleaning Services at 423 High Street North, London, England, E12 6TL. We may give notice to you at either the email or postal address you provide to us when making a Booking. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

14.5 Transfer of Rights and Obligations

14.5.1 Binding Agreement

The contract between you and us is binding on you and us and on our respective successors and assigns.

14.5.2 Restrictions on Transfer

You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.5.3 Our Rights

We may transfer, assign, charge, subcontract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14.6 Severance

If any part of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

14.7 Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

14.8 Entire Agreement

These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersede any previous communications or agreements between us.

14.9 Our Right to Vary These Terms

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.

14.10 Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.11 Contact Information

We can be contacted by email at

he***@cl********.uk











and by post at 423 High Street North, London, England, E12 6TL.